I had just moved into town and no idea where to get my 2007 Hyundai Santa Fe serviced....all I knew is that I had made it to the Denver area with a horrible smell of gas coming through the air vents for the last 600+ miles of my move from Dallas.
We arrived at our hotel in the Denver Tech center and did a search from my phone for Hyundai Dealers in my area and found that there was a dealership within 4 miles of our hotel, Arapahoe Hyundai so even after having a horrible headache from the fumes, I felt it would be okay for only a few more miles and was okay to drive, boy was I wrong. Now the smell of gasoline was so bad I thought I was going to pass out or even worse explode.
I didn't explode by my evidence of writing this review.
Once I arrived at Arapahoe Hyundai I parked in the first parking spot I saw. Before I could even get out of car and take my first non toxic breath I was greeted by two salespeople saying"" you can't park here "" . I told them about my problem and they said you need to drive back to service, and pointed back and laughed.
I hopped back in to my fuel wagon and headed back to service. I pulled into the service area and was greeted by a young man who asked what I was in for. I told him that my car has been smelling of gas for the last 600+ miles. He stuck his head in my car and said "" yeah it's gas"" . He than asked me if I had made an appointment. No I said, I just relocated to Denver and had only been here for a few hours. He said okay "" two guys are off, so it's going to be a wait. I asked if he had an estimate of time because I had a pregnant wife and hungry four year old back at the hotel.
He said 10 minutes or so...40 minutes later another young man cam in and asked if I were the guy with the leaky Santa Fe? I said yes and we walked down a hallway and he told me that I was going to have to make an appointment for next week. I was very upset...what was I going to do? I pleaded with him asking if there were any way I could get it in today? This was the point where rudeness turned into arrogance he and I wish I had gotten his name. Said "" yes if you had made an appointment for today it would be getting fixed today. I was shocked I had never had been in such a bad place and had someone who I was going to have to pay to fix my car be so over the top RUDE!
I left very upset and had my car towed to another Hyundai store who fixed it the very next day.
I have only written one other negative review in my 37 years and several positive one's. I depend more and more on the experiences of others that I felt the need to warn everyone in my new home Denver.
STAY AWAY FROM ARAPAHOE HYUNDAI
more