My husband and I were VERY unhappy with the service we received from this company. We contacted them in June because our TV was broken. They sent someone out quickly, which was great. But that is where the good customer service ended. After the technician came and evaluated our TV we had a very difficult time getting in contact with anyone. When we did get in touch with them they said that our technician had been in a car accident (which we were very sorry to hear- he was very nice) but they seemed to be using that as an excuse to not know what was going on with the part for our tv. In order to talk with anyone we had to call multiple times and leave multiple messages. They always promised to call us back and never did. They explained that our part was on back-order, which we understand, but is there only one company that makes this part? After six weeks of unanswered phones and un-returned messages, our part finally arrived and they scheduled a time to come out and fix our TV. When the new technician arrived (who was also a nice man) IT WAS THE WRONG PART. I called (and again dealt with a series of unanswered calls and un-returned messages) and was told that the company sent them the wrong part. We were told that they would reorder the part and would fix our tv. That was the last time we heard from them. They didn't return any of our other phone calls. We finally gave up and bought a new TV. Both of the technicians who came to our house were very nice and seemed competent at their jobs. The management of this company, however, is terrible. They have not taken responsibility for one thing that happened during the process of fixing our TV. Do not use this company if you want to have your calls answered, messages returned, or TV fixed.
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