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POOR CUSTOMER SERVICE - Review by citysearch c | The Spa At Willow Bend

The Spa At Willow Bend

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POOR CUSTOMER SERVICE 11/11/2011

I have been trying to get an appointment at this salon with the voucher that I recieved a travel zoo for over three months. The initial appointments that was scheduled was for me, six of my girlfriends. Everything was confirmed and the appointment was set over a month in advance. The week of the appointment I recieved a call stating that they would only be able to take two of us and those two would not be able to come together they would still need to come separately. Each time I have tried to call since I am constantly told that there are no appointments available. They are sorry they sold over 1,000 vouchers on travel zoo so they have been over booked for months. Understandably so. So now I am looking at a voucher that is about to expire in Dec and I have still not been able to get an appointment so my voucher will expire and I will be out $40. I am extremely disapointed. more
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