I am a patient of Dr. N for over 25 years. He has seen me through many complex issues. However, I rated my recent visit 3 stars due to disappointment that I had no "exam" as part of my last visit even though I confirmed when I scheduled the visit that he would be there since I had been there before when he wasn't and I had to return for a second visit to have the "exam" portion of my cleaning visit. This past time I had my regular hygienst (Tobey,fantastic job). I asked at the end wasn't Dr. Nottingham coming in because I have been having many problems with abcesses over many months requiring root canals, lancing, etc. and I was still sensitive there. Tobey told me that the doctor didn't need to come in and he was busy elsewhere. As I exited Tobey's room I saw Dr. N at his desk and he came in to the hallway. I mentioned that I still have sensitivity. He said "you probably will. It might take months to completely resolve". Yes, that's true probably, but I think I am entitled to an "exam" by the doctor during my visit. Shouldn't the other areas of my mouth also been observed at that time? Isn't an exam part of what the visit should include? Especially after the patient asks st the time of scheduling the appointment as well as during the appointment.
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