DON'T EVEN CONSIDER BUYING FROM THIS COMPANY! We purchased a cover from this company less than 5 years ago, and the fabric on the top of the cover deteriorated;even the stitching. We regularly applied the protectant on the cover supplied(at charge) from the company, but the fabric/vinyl still went bad, and it was within the warranty time. So you would think the this company would step up and stand behind the warranty they market, but to our dissappointment, they did not. In fact they spent more time looking fo a way not to honor the warranty, and ultimately after reviewing photos of the damaged cover indicated the cause of the damage was due to exposure to spa chemicals in the water of the hot-tub. This is ridiculus as the vinyl on the bottom of the cover which is the area directly exposed to the spa water and chemicals in the water was not damaged in the least. In fact the stitching was in tact as well. The damaged area of the cover which had no contact to the spa water was the deteriorated area. The owner was bilgerent and condiscending. We should have been clued in by the cheap price of the spa cover that it was an inferior product, but did not expect the owner to be so unfriendly or unaccomodating. On another note, they originally shipped us a cover that did not fit, which another customer complained about on this site. STAY AWAY, and learn from our mistakes.
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