I'm a tenant at Rathbun but I'm also a lawyer. This is a terrible, terrible company. They have treated us tenants poorly and have no regard for professionalism or ethics. As other reviewers mentioned, their customer service is horrible, on a good day.
The work they have done at the house leaves much to be desired. It is overpriced and low in quality (the perfect recipe for saving the company money) and demonstrates a lack of respect both for the owners and for the property being managed. The company staff members also like to throw around statutes and a low level understanding of landlord-tenant law which is really problematic. They've been advised to stop giving legal advice, especially when it's wrong, but that hasn't deterred them yet.
For anyone interested, there's a trial being held on December 13, 2011 in Judge Villareal's courtroom in the Pima County Superior Court in a case where a former tenant has alleged mistreatment by Rathbun. Some of the documents are available for free online but all are available at the Superior Court (copying fees apply though).
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