When I first read these reviews I thought the guys just had a bad day or a minor attitude because I've been a customer of Knabe's for 10 years but when I went in today the owner of the store flat out let me know my business was not welcome as he sat on the phone talking about his ""best"" customer (who was obviously not me) and never once did he or anyone in the store offer to help me, until I spoke up, and then they brushed me off as if I were an interruption of their precious time.
Well, I'm going to take them up on their offer and I also wrote a letter Stihl USA about how I was treated because I do not feel that it is fair that this store be the only Stihl dealer in my immediate area when I have over a dozen pieces of Stihl equipment (all of which, by the way, were purchased from Knabe's).
Sad, really sad, but I'm guessing Knabe will be up for sale again one of these years.
more