I had a horrible experience with Presto Logistics.
1) The final cost was about 15% higher than the original quote.
2) I asked if it was a direct move. Abe there said ""yes"" but it was actually a transfer. When I brought this up after pick up, he said he thought I'd meant ""direct"" as in not going into storage, which makes no sense. It's fine if it's too expensive to do all shipments as direct but it's not fine to mislead me.
3) An external monitor simply went missing.
4) They broke a life size terra cotta statue, despite me paying extra money to have it crated. (The ""crate"" turned out to be blankets inside a cardboard wardrobe box.) It cost me over one thousand dollars to have this statue repaired.
I actually filed an arbitration grievance against them but -adding insult to injury - lost because I made a mistake with the paperwork.
In short, I regret having choosing them as my movers. I intend to never again do business with this company.
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