We bring both of our cars here for service. The staff seems to be honest and knowledgeable. Was disappointed today that my total cost was $150 more than I was originally quoted. Would have put off some of the work that was done for our next service.
RESPONSE FROM Family Auto Service:
Thankyou for bringing that to my attention.I have reviewed your invoice and found that you indeed were charged $134.24 over quoted price.My manager had pre written the invoice with the default prices and then i would review and change as needed.I did not do that and will adjust and refund the difference.The reason there is a default price is because every car has a different price on parts so it neede to be changed every time.We got a little hectic at the time you picked up your car and didnt realize i missed it.Thankyou for bringing this to my attention.
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