Never will I work with this company again!!!! I put my caprice in this so called repair shop because I trusted that they were the best in town. I soon found out that the company's employees lack a great deal of professionalism. One in particular would be Regina Maez if it was up to me she would be fired. I had to call Mrs. Maez on several different occasions to check the repair status of my car, and which was her job that she failed to do. After several weeks of calling while trying to do my job and Regina's I decided to contact her Manager, and shared with him the lack of effort Regina failed to do when it came to following up with me. After Regina was gotten on too by her Manager the then and only then contacted me. Regina Maez was very rude to me and told me that she has been contacted me about my car several times!?! Bull@hit!! Liar and a good one too. Because my receptionist documents every single call I get or offers to transfer the caller to my voice mail. And evey call is recoreded at my Job. Regina being the rude B@tch she is told me that me telling her Manager what she DIDIN'T DO was uncalled for. Luckly the conversation was being recorded or she would of heard how really uncalled for I could be. After another employee Mrs. Liz, who was great! took over my case. And 41 days after putting my car in this shop my car was finished after ONLY NEEDING A REPLACED BUMPER. I drove my car home on the way home i heard a clicking sound under the hood which turned out to be my battery cover the mechanic's left off and could of blew my engine up. So I called to let the company know and spoke to another employee to let her know what has happend. Well this employee told me in a rude tone""Well Sir what is it that you want me to do?"" Which I responded I just want your techs to be more careful next time! And this B@tch told me Sir there are alot of things wrong with your car! Over all Regina Maez is a unprofessional B#tch and she gives this company a very bad name Hernandez fire her ass if you plan to stay in buisness!!!!
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