Massage Envy in Atascocita ripped me off. I signed a one year contract last year. When I went to learn how to cancel the contract after the one year was ended the staff at the front desk, on multiple occasions between May 2011 and July 2011, told me not to worry and I could do this in the last month of my contract with no penalties. The contract was to expire in August so at the end of July and called to cancel. They said no problem but then I got charged in August, September, and October until I finally threatened management. They kept claiming I had no canceled. My word of advice to you - get it in writing, EVERY time IF you choose to sign a contract but first I'd recommend NEVER signing a contract with them. They'll find some way to jack with you and steal your money!!!!
Massage Envy has no concern for customer service. The massage therapists are okay with some being very good and most being adequate. Do not expect a 60 minute massage like you paid for...the clock starts when you sign in and ends one hour after your appointment time started. That means if your massage therapist is running late, you lose time. And you are paying for the time to change clothes and discuss your needs with the massage therapist.
DO NOT use Massage Envy. They are criminals. At least that was my experience with the Atascocita Massage Envy.
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