At 4:16 my phone rang and a girl stated that my son had an appt. at 4 p.m. I said, "Yes, I know. He left at 3:30 p.m. and should be there by now." She replied, "Well, he's not here and he's late for his scheduled appt." As I was reaching for my cell phone to call and check on him (obviously worried at this point because he left in plenty of time and we're never late for appts.) she started chatting with someone else nearby and found out that he not only was on time but was sitting in the chair getting his hair cut. She apologized and hung up. She was completely unprofessional and rude to me in our conversation. Came across very immature, too. I was not impressed.
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