Wake Forest Baptist Medical billing department needs more ""modern"" thinking. I had the exact problem as the previous individual. What WFBM doenst seem to understand that part of being a ""Participating Provider"" they have to bill the insurance, follow up for payment and other documents if needed. I called lazyness and ""Incompetence"". I used to manage a billing department and I made sure my staff closed all insurance payments withing 60days and follow up with the patient to start a financial plan to pay their balance. This is more than enougth time for a person do their job. I also started recording my staff phone converstations, which prevents people from slacking off. I left my job to start a family. All the best,.... please remind them to do their job; I call it ""theft"" when an employee gets paid for not doing thier job! Thanks in advance.
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