I have been a member of this gym for three years and was a former member of planet fitness. For the past the past year, the customer service had dwindled down to nothing and it seem like all they were after was money. About a month ago the manager at the time left and a new manager, Derek, is here that seems to be more about the customer than the money. The environment is back to what is used to be, the staff is nicer, and place is a little bit cleaner than it used to be as well. I know a lot of people left within that time because they were so dissatisfied with how they were being treated and being cheated out of their money.
I was so close to leaving this place but the direction that Derek is taking the gym made me change my mind for the better and I hope that many people who left will give this gym a second chance. Many of my friends are returning and I hope others do the same.
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