Twenty minutes before my appointment I called in and tried to reschedule. They said it would be a $90 dollar fee. Funny how it doesn't say that in the email reminder they sent, nor in any previous documentation I could find. It was 10 degrees outside with six inches of frozen snow on my car. I explained that I would try my best to get there, to which they calmly responded, ""if you are more than 10 minutes late, you will be charged $90."" I will be finding a new dentist who actually cares about their patients.
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