when you send boxes across the country you expect all of them to arrive at your door.\r
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they lost a 5' x 3' x 3' container. that is the size of a human being and they claimed ""it has never happened before""\r
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yet all they could do was submit it to their claims dept who would offer under $50 in reimbursement.\r
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they charge by weight, and only weigh once when it arrives at their facility. they dont reweigh when loading the truck to get to your home. so they cant even tell me if it left their facility.\r
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their movers also left behind packing blankets (which weigh upwards of 10 lbs a piece and they charge for that weight too) and failed to unwrap a dvd shelf that was found to be broken (had they kept their moving blankets they would have discovered the break (how convienient for them.)\r
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they are friendly on the phone but when you have a problem, they pass the buck.\r
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it is borderline criminal and someone out there has a large container of my items.\r
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they cant even tell me if they delivered it accidentally to another home on the way to my house.\r
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these people deserve to be homeless.
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