Deciding to take advantage of a coupon for 20% off our total bill a couple of friends and myself decided to try this place out since two of us were big sushi fans.
One of the first things I noticed is that everything was overcooked and much of it seemed not to be kept at proper serving temperatures. Much of the meats were not pre-sliced and I witnessed some disgusting habits of people slicing the meats i..e; people using the forks they just ate from their dish and then sticking it in the meat to hold down while they sliced it with their own knives instead of using the one provided.
The sushi bar was horrible and the rice too soft and wet. It also appeared to be sitting a while. Those pieces I did attempt to eat were tasteless and of very poor texture and ended up leaving it on my plate as most of the food I tasted. The one good thing I tasted was the ham, but after seeing the people using their own dirty utensils to cut it I stayed away from all of the meats.
I do not believe I need to tell you what kind of condition the restrooms were in which is a good indicator of how clean a restaurant is overall. Trash was everywhere and none of the 3 stalls were clean enough to use. They had a cleaning schedule posted, but it was mostly just fudged for I attempted twice to use the facilities, but nobody had cleaned it.
The absolute WORST part of the experience is that the 20% off coupon was NOT taken off the bill even though it was presented. They manged to overlook the coupon and charged full price. When the oversight was pointed out the management (Alex and another woman) out right lied and said they do not have the ability to do refunds and that their systems are incapable. I know this NOT to be true for and establishment which takes VISA or Mastercard has the ability to do refunds. When I got VISA on the phone they said they would be happy to help the merchant do the refund, however Alex the manager's response was that he was not going to do the refund and honor the coupon and that if I reversed the charge that he was going to call the police right then. I then offered to dial the police for him fully knowing that I was within my rights and he then just walked away. The patrons who witnessed the event could not believe what they were witnessing and said they would not be back.
I have dealt with shady establishments before, but nothing compares to this palce. Like I said, the WORST experience in 25 years of dining out!
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