If I could give a ZERO, I would!
I tried to book massages and mani/pedi(s) for three people for my friend's 40th birthday almost a week in advance. I called and spoke with a person named Misty on a Wednesday. She said she would try and make sure they had the personnel to cover the services. I called again on Thursday and Misty advised that she had not forgotten, but was still trying to line up personnel. I called AGAIN on Friday and spoke with someone different. I advised her that I'd been calling and just wanted an answer. There was some confusion about the services I requested, which we promptly straightened out and she advised it would be much easier to staff the appointments. Then she said that there was someone in front of her who required service and she would call me right back. Apparently my name and number were near the phone because she confirmed my cell phone number. There was NEVER a return phone call on Friday, Saturday or Sunday. I called AGAIN on Monday morning (6 days now I've been trying to book 3 appointments worth $600). I spoke with Elroy and he was unhelpful. I was put on hold twice when asking about rearranging some of the services. I told him I'd been calling since last Wednesday. There was no effort to try and help me figure out a solution. I was the one trying to work it out. I promptly told him goodbye and called Natural Body Spa. This was going to be my first experience at Key Lime and needless to say I won't be calling back. I'm sticking with Natural Body. They are a tad bit more expensive, but the quality and the customer services is ALWAYS excellent no matter which location I visit. I called and got my 3 appointments with NO problem and in the time slot I requested. GO TO NATURAL BODY...you'll never consider Key Lime again!
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