The purpose of this note is to commend to your attention the exceptional personal and professional service I received from Mr. Andy Rippel. I'm my three visits to his store to help me decide between the Caldera Cantabria or the Hot Springs Grandee which is carried by one of your competitors in Pensacola. Andy was routinely attentive, helpful, very polite to me and my wife and had the floor model spa ser up to fully support my soak testing. Following my decision to buy the Cantabria, Andy had my unit delivered and set up as promised and in a time frame which met with my very busy work schedule and the holidays. As I used the spa, several operational and parts issues arose requiring Andy's help to resolve. He approached each to these issues with good humor and patience while conveying to me his resolve to correct the warranty oriented items rapidly and to my complete satisfaction. In each instance he has succeeded in fulfilling not only his promise to me but has been there to fully back up Caldera with the customer as the Watkins company promises in all of their sales literature. Andy is a caring, capable and dedicated member of your organization. His positive actions in supporting me both before and after the sale of my Cantabria reflect positively on not only Andy but also your Pensacola Caldern Business.
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