We purchased a $12,000 build in side-by-side fridge and freezer --- it was in the model home we purchased. It was new and still under warranty. However, when Doc's came out to to the warranty work they told us that it was not under warranty and they quoted us a price of (GULP) $5,000 to repair a faulty refrigeration unit. I think they did this because they thougt I was a stupid blonde who would just put it on my charge card. LOL Instead, I re-contacted the warranty service center... and they contacted Doc's, told them it WAS COVERED. Doc's did not like the $3,000 they were to be paid under their service contract, so the OWNER called us and told us we would need to pay the $2,000 difference to have the machine pulled out and then reinstalled. \r
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LUCKILY the warranty service center helped us find another better contractor to do the work. AMAZINGLY, the the work was done without moving the machine AT ALL as the unit is accessed by the top front. The best part... the company who did the job said the total RETAIL PRICE would have been about $2000. My cost? ZERO!! \r
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DOC's Applicance is a TOTAL RIP OFF and the owner is a jerk. AVOID!!!
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