I had been personally referred to Dr. Nunez' clinic by a mutual friend. I needed to board a cat for 5 nights so I could go on vacation. I stopped by personally, chatted with the desk to ask about their facilities, filled out the paperwork, and faxed the vaccination history, so I was all set weeks in advance of my trip. I was also quoted a price of $10.50 per night for the boarding at the time I reserved the spot. THE DAY BEFORE MY TRIP, I received a cheerful phone message from the facility stating that they were raising their rates, and my cat's stay was now going to be $13.50 per night. I called and talked to the desk, who talked to the mgr, who talked to the vets and who got back to me later. They totally understood that this was bad business, raising rates without notice, on the eve of my trip, with my budget set. I also explained that I was bringing all my own food and litter for special needs purposes. And that this boarding was a safety issue as I have 2 cats, and was boarding one to separate the young cat from the 14 year old so they did not stress each other out being alone together. So they called me back and stated that the new escalated prices would stand. Greedy small minded people. So they did not make the $67.50 or the old price of $52.50. And they lost any future revenue from me, including using them as vets for a lifetime for the cat boarding as he is a young rescue and does not yet have a vet. THOUSANDS of dollars this stupid decision cost them. So I rearranged my budget and put him up for 5 nights at a $20 per night luxury cat facility where he was not crated all day and was loved and carried around like a baby. Best for him, great for me, and the pox on the weasels at AHBP.
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