I go to Taco Rico fairly often, but this will definitely change after the experience I had tonight. I ordered a wet burrito, but they messed up the order and brought me a normal burrito instead. I told them that I had ordered a wet burrito, and they apologized and said they would be right back. The waiter came back a few minutes later and told me that they hadn't charged me for a wet burrito, but a normal burrito instead, so it would be an extra $1.50.
I followed him inside and told the cashier that this was ridiculous. At first he tried to accuse me of not saying that I wanted a wet burrito, but then relented and told me that he had not heard me. I then had to pay $1.50 due to the fact that they could not get a simple order right. With customer service like this, they won't be in business much longer...
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