This is the only review that you will need to read.. I have seen other reviews that say the same. If you use them you will see for yourself exactly what I am telling you.
The repairman was very nice but they try to push their stupid rewards program and dont stop. There are 3 levels from 12-32 dollars a month and they will take 15% off and $30 off the $100 fee to come out. It is complete bs. Basically its $360 a year for nothing and it doesnt even take effect until you have done it for a year! They WILL absolutely try to push a new unit on you if yours is remotely older, costing $6000+
I called them bc I had a water build up under the unit. I did my research and found that a pipe was clogged, it froze up and was condensating, or the drain was clogged. He kept pushing more repairs on me that it did not need. After about an hour he could not tell me where the leak was. He said that he could cut the pipe to check for a leak but was not sure that would fix it and it would cost $600+. I told him he could put freon in the unit bc he said it was low and they charged me $350! They charged me twice as other companies I called to put freon in the unit. He did not fix my water problem.
I took the vent off the wall myself and watched it drip into the drain and get clogged. That means the pipe he wanted to cut was not clogged at all. I did not even need freon and I needed a plumber, not an ac repair man. On top of that, I found a friend of a friend who is a repair man to come out and look at the unit and he said that everything looks good, it just may need new coils. He said at other places it can run up to $1500 but that is still no where near the $6000-$10,000 for a new unit.
The A#1 guy was a very nice guy but I told him I just wanted to find out where the water was coming from. He was unable to tell me and I paid him for nothing. They have different levels of what they charge. Mine was a level 2. I looked closely after I had already paid him and I should have been half the price at a level 1. In fact, he did not even perform some of the level one duties listed!
Save yourself the trouble. Use someone else. I can't tell you who is good but I used Tempo and they were quick, cheap, and did not try to oversell me anything.
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