We have a 2004 Prius that surged out of control. After I got it to stop, I pulled over and wrote down all of the details thinking Toyota would want to know. Wesley Hew at Putnam Toyota listened to the details then told me I stepped on the gas instead of the brake. Actually what I had just told them my foot was in mid air and we didn't have the floor mats in when it surged out of control. Toyota called us to find out if our visit was satisfactory; we told them it wasn't resolved, and we haven't heard from them since. Toyota and their dealerships are absolutely not interested in solving this problem, only putting words in their customers mouths and patronizing them. The claim we filed with the NHTSA (National Highway Transportation Safety Authority) also said I stepped on the gas instead of the brake and that the floor mats caused the problem. They didn't read anything I said in my letter (as neither the floor mat or stepping on the gas pedal happened). Pretty scary, even the NHTSA isn't interested in the public's safety.
Don't buy a Toyota, your life depends upon it!
Pros: Putnam Toyota pretended to be interested.
Cons: Toyota doesn't care about their customers' safety.
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