Sloppy and unprofessional service! Would not use Jordan River again!
Employees failed to properly wrap and protect valuable furniture. For example, they put plastic shrink wrap directly on the surface of a delicately lacquered Steinway piano, and they neglected to wrap and protect an expensive art wood coffee table. They ignored warnings on boxes of fragile items saying ?Top Load? or ?Fragile? and placed these boxes toward the bottom of heavy stacks of boxes, both on the truck and in the home upon delivery. They also ignored clear indications of where to take boxes upon delivery, leaving them in wrong locations. In their haste to leave, they placed many clearly marked boxes in the garage rather than bringing them into the house. I also found that they?d placed a heavy machine down on top of a fragile item in the garage. They drove off with my two wheel hand cart and left a pile of packing debris from their truck. When these facts were brought to the attention of management they summarily dismissed my complaint.
I give this company an ?F? for service and concern for their customers!
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