We called service care to fix a minor issue with our ice maker/refrig. We got on the schedule pretty quickly and the repair man fixed the tubing in about 10 minutes. he found that there was a fan issue and had to remove it- so we had to move the refrig out to the middle of the room and place a floor fan behind it until he could come back with a fan that fit. He stated he would be back in two days. Stupid us paid the 340$ at that moment. 7 days later we called service care and they said that they would come back out to put in the fan we paid for but they couldn't get us on the schedule for two weeks. We said that was not doable and two days later they sent a guy out. This guy was brand new and was on the phone the whole time having someone walk him through the procedure. The very next day water was all over the wood floor. We called again and the last guy said ""oh I didn't wipe away the water under the refrig"". Don't you think he should have cleaned up? Anyway, When I explained it was more than a little and that I could hear it coming out the back they said they would be out by Thursday. We then had to reschedule for Friday and they forgot to show up. When we called them on it they said they were sorry and would give back some of our money. They once again tried to put us on the schedule a week out- and I said no Tuesday or Wed.. Then Monday the manager called and said that "" if we wanted money back (their original suggestion) they would be out to remove the fan- however it was an easy fix and to let them do the work would be the easier option"" Since we were not pleased they would offer us a special deal- ""they would come on Sat if we wanted them to come out"" . Thats no special deal after it took at least a month to fix a ice maker hose issue and Sat was still 5 days away. My suggestion is if you use this group don't pay until the job is complete because once you pay you are no longer a priority to the company
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