My 12 year old water heater decided to die right before I was due to go on vacation. Perfect timing, right? Frustrated and desperate, I picked up the phone and called Benjamin Franklin Plumbing. I had used other companies in the past with no luck so I thought I would give them a try. The lady that answered the phone was very nice and made me feel comfortable about what to expect from Benjamin Franklin. I was scheduled for a 2 hour appointment window, and they arrived when they said they would. I even got a call telling me when the tecnician was on his way and his name--that was huge to me! When the technician arrived, he introduced himself and immediately put covers over his shoes to keep my house from getting dirty. The technician was clean, courteous and very professional. From the start of my experience until the end, I could not have been more satisfied. Benjamin Franklin Plumbing is my plumber now and I know I am in good hands!
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