We had a top of the line Trane residential system with heat pump, A/C and furnace installed by E R Mann at a cost of over $10k in the summer of 2007. 2 years later (2009), in the heat of summer, we had to stay in a hotel for several days when the system failed and had to be rebuilt. It cooled after being rebuilt, but in 2010 it needed a lb of refrigerant which indicates that the system still has a leak. I spoke with Ray, the owner about it and he was downright rude and unwilling to fix the problem. I would not recommend E R Mann for anything. Terrible customer service!
Cons: rude owner
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