When I called to schedule a B-Service for my Mercedes I was told it would cost $470.00. When I checked the car in I was asked to sign an estimate for $658.00.
The Service Manager advised the person had no right to quote me on the phone and that the basic service was less than the $658.00 but their recommended work would total the $658.00 instead.
In my opinion this is misrepresentation and blatant lying to their customers.
Their practice is to get you in their workshop and then up-sell you with no explanation!
more