I was in Orlando 6/28/10. My alternator went out on my car, which was under an extended warranty..Not knowing the area I had my car towed to Dealer Direct.
I was told that the battery was also bad. The alternator & battery were to be replaced. On 6/29/10 my car was suppose to be ready by 3:00pm & someone was suppose to pick me up..I waited almost 3 hrs & no one came..I was able to get a ride to the shop & pick up my car..I had to pay $303.out of pocket,besides what the warranty covered..
While driving my car in Jacksonville (where I live)..the car began doing the same thing it did in Orlando.. I was able to get the car to Duval Ford here in town..
According to the Ford dealer the alternator had never been changed (the bolts had not been touched & the original alternator was still on the car). Since the warranty co. Had already paid Dealer Direct for an alternator they would not pay again..leaving the entire bill of almost $600.to be paid out of my pocket.
Not only did Dealer Direct,Chris, rip me & the warranty company off but left me stranded AGAIN..
Now trying to get the money back from Chris...No luck so far..
This place does not deserve a one star rating...
Pros: Nothing good about this place
Cons: Major Rip Off
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