(THAT ONE STAR IS A MISTAKE - IT SHOULD BE ZERO STARS BUT THAT WASN'T AN OPTION!) \r
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THERE IS NO WORD TO DESCRIBE THE RUDE AND DISCUSTING BEHAVIOR THAT THIS COMPANY SHOWN TOWARDS ME. THE SO CALLED “OWNER” IS RUDE DISRESPECTFUL AND ARROGANT. I DO NOT KNOW HOW THIS BUSINESS IS STILL AROUND CONSIDERING HOW BAD MANNERED THEY ARE. THEY TOOK MY AC UNIT FOR 3 WEEKS NEVER REPAIRED IT BECAUSE “LG DIDN’T SEND THE RIGHT PART” MEANWHILE LG HAS PROOF THEY SENT IT. AID LIED TO ME AND LG. LG THEN TOLD THEM TO JUST RETURN THE BROKEN UNIT SINCE THEY WERE TAKING TOO LONG. THE DAY THEY WERE SUPPOSED TO COME, TUESDAY ,THEY NEVER CAME BECAUSE I DIDN’T ANSWER BEFORE 12! THEN ON THURSDAY, THEY MADE ME WAIT FROM 3-6 AND NEVER SHOWED UP, THEY THEN CAME TO MY HOUSE AT 8:30PM AND LEFT THE AC UNIT IN THE MIDDLE OF THE STREET!!!! I AM 5 MONTHS PREGNANT AND THEY EXPECTED ME TO PICK IT UP TO PUT IN MY CAR. WE BROUGHT THAT BROKEN AC UNIT TO PC RICHARDS WHICH IS WHEN PC RICHARDS REALIZED AID HAD DROPPED OFF THE WRONG UNIT!!! AFTER CALLING SEVERAL TIMES AND NO ANSWER AT AID, WE LEFT IT AT PC RICHARDS TO BE SWAPPED OUT THERE SO WE DIDN’T HAVE TO BE AGGRAVATED BY THIS COMPANY ANY LONGER. AID CALLS AT 11PM TO TELL ME THEY ARE COMING BACK THEY MADE A MISTAKE, WHEN I TOLD THE “OWNER” IT’S AT PC RICHARDS HE WAS MEAN AND RUDE AGAIN. THE NEXT MORNING HE CALLED ME BACK AND YELLED AT ME SAYING I WAS A LIAR- THAT I HAVE THAT AC UNIT AND HE IS COMING TO MY HOUSE TO GET IT AND WILL GET IN MY HOUSE AND TAKE IT!! I HAVE NEVER IN MY LIFE BEEN THREATNED LIKE THAT OR CALLED A LIAR, WHEN I ASKED FOR HIS NAME HE TOLD ME NO AND HUNG UP ON ME THEN I CALLED BACK AGAIN AND HE TOLD ME HE WOULD CALL THE COPS FOR HARRASMENT IF I CALLED AGAIN—ARE YOU NUTS GUY???? I HAVE A RIGHT TO KNOW THE NAME OF THE PERSON WHO TREATED ME LIKE GARBAGE!! I HAVE ALREADY MADE A COMPLAINT TO THE BETTER BUSINESS BUREAU…. AND I AM CALLING FOX 5 SHAME ON YOU TODAY!!! THIS SERVICE AND TREATMENT WAS COMPLETELY UNACCEPTABLE !
Pros: NO PROS
Cons: RUDE, ARROGANT, UNACCEPTABLE, DISCUSTING BEHAVIOR, HORRIBLE
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