We had been to this location a previous time on the recommendation of a friend. Yesterday, we invited a couple of our friends to go and have dinner with us at Sweet Home Chicago. When we arrived, we waited for our friends to come, and they got here at 6:45. By 7 we were ready to order. We placed our orders and nothing was said to us about a longer than normal wait. At 7:40, we started to ask about our pizza, and the waitress told us it would be another 10-15 minutes. We were surprised by this timeframe and she got the ""manager"" who came out. We were pleasant and just asked why it was taking so long. He responded with ""you can either be patient and understanding, or I'll give you a refund and ask that you never come back."" With that tone, we were really unhappy, so we opted for the refund. At the register he kept saying ""I can't believe you aren't being understanding"" and then made a comment of ""might I suggest little caesers down the street."" It's important to point out that people who had shown up after us were getting their food, and we seemed to be the only ones that were not. My wife and son are Hispanic, maybe that had something to do with it. Don't waste your time or your money, go to Big Daddy's pizza or somewhere else.
Pros: the location is nice
Cons: management sucks, food takes FOREVER, asked to leave
more