To be fair, I would give Dr Sahota 4 stars because she's always been great with my kids. We have fantastic insurance so I am not one to normally complain about anything involving a doctor's office. However, I have decided to no longer return to this office. Judging from previous comments, mine is not an isolated incident and in fact, sounds like it dates back several years. Perhaps it coincides with when Dr Lenart's wife came on board as office manager overseeing billing? I'm not sure and I don't know how to appeal to this since it is, after all, his wife. They billed me for a ""no show"" fee which I had dismissed from my account after I spoke with and explained what had happened to a nice woman in billing. They removed the charge & she said that after she ""researched"" it that she would take care of this. I thanked her for her understanding. After 7wks, a bill shows up. I called & spoke with Sylvia who basically said ""well, this isn't in line with what my receptionist told me so this charge will stick and we will go ahead and expect payment."" I'm not kidding. I told her how I already explained this all to someone in billing and they said they researched it. she answered with ""I know who you spoke with. She didn't have the authority to do it so I am going to put it back on your account."" Once again, I was shocked by her lack of understanding. From my perspective, if your office TOLD ME that they ""researched and will resolve"" this by removing it from my account, whether the person was authorized to do so or not, is irrelevant. If she cared an OUNCE for the fact that we have been patients of this office for over 4yrs now and have referred people to them, she would have just said ""we will go ahead and take of it this time but going forward, please know that we cannot excuse this again"". I wasn't expecting her to automatically remove the charge but her office had already done so. This was, in my opinion, poor judgement and poor business practice. If I could have given them zero stars in this review, I would have. I felt very poorly treated by her but see that others have experienced similar issues w/ their billing. I just wish that someone in their office would have a conversation with her about how she talks to clients.
Pros: Dr Sahota is a good doctor
Cons: Office admins/billing is the WORST you will encounter
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