I have had Smith Thompson for 2 years now. I searched for them to look up their phone number because I needed to update my call information with them. That's when I saw these perplexing reviews so I had to share my experience.
When I originally called their sales department, I waited for a few minutes on hold and when the sales person came on, he was able to give me actual prices over the phone without needing to send someone to give a sales pitch. I got the low down on the phone, and made an appointment. Easy breezy.
Their tech came out and reprogrammed my system and added their wireless transmitter. The whole process took about an hour and it was online.
I just don't understand these reviews. It's either the best experience ever, or the worst of their life. For me it's been great so I suspect unreasonable people or competitors posting.
I did my due diligence to research alarm companies before I called any and the fact that they don't force you to sign a contract shows me they are confident enough that they will keep you with good service without one. I am here to tell you it's true. They have never raised my rate, they have never failed to respond to my alarm system, and have never been rude to me. If that happens, I have the ability to cancel them (but I'm not worried by now).
Pros: Always been easy to deal with.
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