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Bait-and-Switch at its' worst!!! - Review by citysearch c | Lute Riley Honda Service Department

Lute Riley Honda Service Department

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Bait-and-Switch at its' worst!!! 7/19/2010

I suggested this company to people for the last two years after finding my dream car there one day and having what I thought was a great experience.\r \r It might be good until you actually try to redeem anything they sell you!!\r \r I'm currently going through h-e-double hockeysticks right now because they sold me their ""Platinum Care Warranty"" when I bought my car 2 years ago and now that I go to actually use it.... 'Oh, we don't service that anymore, call this company you've never heard of to try and redeem it.' So I do.. oh, what? The warranty doesn't do any of the things they told me it did?? Well, I'm sure this is all just a misunderstanding.\r \r Call Honda again... oh? You're not going to do anything you told me? You won't fix the tiny scratches on my bumper?? Oh, and you won't give me a refund on the $2,000.00 policy I purchased that I now can't use? AND you're going to hang up on me?? Wow!! GREAT!!\r \r I absolutely despise these people now. They are bait-and-switchers and will talk a nice game just until you actually need something done. They did the same thing with the tire warranty I purchased which already had me angry. \r \r I'm going through every avenue I know of to try and get my money back, but it's not looking good right now. Save yourself the trouble and avoid them!! I'll never buy a Honda again, that's for sure.\r \r CHEATS! LIARS! RIP-OFFS! Pros: Nice cars Cons: Horrible service; bait and switch tactics; broken promises; more
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