Like the other reviews, I have been very frustrated that Aqua NC's website is barbaric and doesn't offer online bill pay. We have been with them just shy of 3 years and for some reason, I have received late fees on my past 4 bills. The first month I thought MAYBE I was a day or two too late getting the payment in the mail and was pushing it close to the due date. But the following months and July in particular I know for a fact that payment was mailed on 7/2 for a due date of 7/13. I called this morning and they posted payment on 7/21. That is absurd. I'm in Wake Forest and my family in Texas and Ohio consistently gets mail that I send to them within 2-3 days. I'm detecting a pattern and am wondering if they're sitting on payments or doing something fishy to generate more revenue in these not-so-bright economic times. I refuse to go to Western Union and pay a processing fee.
I'm hoping that by posting this, others that may be experiencing the same thing will contact me and we can put our info together and take action.
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