My wife and I hired this company to replace three windows in our condo, big mistake. The company made many errors and didn't care. First they failed to get approval from our condo association for the work to be done. I had to call to check if this was done after almost a month of waiting for our windows to be built. They would not have gotten approval if I hadn't called and checked. The company ordered the wrong windows from the manufacturer and never bothered to check if the windows were correct when they received them or before they sent their crew to replace the windows. After this they sent in a new order to replace the wrong windows, after three weeks I called to check on the progress of the correct windows and was told that the order had never actually been sent in to the manufacturer. The manufacturer had to rush the windows through two weeks later. The windows were finally replaced after a total of at least two months of wasted time. The worst part is that Window Solutions response to the problems was, ""Well accidents happen, what do you want me to do."" I've never had such terrible service ever from a company that I was paying. I'm okay with one or two mistakes but a whole series of mess-ups is just ridiculous, and then to be told basically that stuff happens, oh well was just too much for me.
Pros: the installers did a decent job
Cons: very poor customer care, didn't seem concerned about littany
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