I had my laundry and dry cleaning picked up after calling multiple times to find availability. They combined my cashmere sweater and silk dress with my laundry, destroying both. Whatever, accidents happen. My problem was that when I went in to explain the situation (a few times as Todd was rarely around), Todd questioned me, didn't believe my story, told me he would look into it. When I said I had a few issues in the past and was a frustrated customer, Todd told me that a lot of people like them and that was that. Terrible, terrible service, and rude service.
Cons: WORST cust service, ruined clothes, discounts for +ve posts
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