I made an appointment at Mt Auburn Spa for a 30min pedicure and 30 min massage for myself and a friend. When I arrived the receptionist told me that my phone was disconnected and that my friend was unable to get her massage. We said that we could reschedule. My friend went for her pedicure and I sat there for 45 min waiting. Her services were completed and I still sat there. I went back to the receptionist and asked what was going on and told her that I had been waiting and my friend was done. The receptionist literally went off on me and told me that my appointment was in one minute and that I had to wait. I indicated the my appointment time had come and gone. She then told me that I had an attitude problem and if this was my personality all the time that it sucks. She also threw in my face that my phone was disconnected as if I did not belong there and I was beneath her. Just to let you know that the receptionist had the wrong number recorded and the wrong time of the appointment- what a wonderful receptionist. I have NEVER in my life been spoken to like this. I asked to speak to a manager and the receptionist got the manager while continuing to be extremely rude. I was so upset that I was shaking. You go to the spa to relax not to be treated like dirt. I had to reschedule my appointment , my friend had to reschedule her massage. Needless to say I do not want to go near this place again. My friend also witnessed the receptionist's attitude and how she treated me with disrespect. At the end neither the manager or receptionist apologized for their behavior even when I opened the conversation for it. The people at Mt Auburn Spa need to take lessons in customer service. I would also like to add that there were several other people there and they were very dissatisfied as well with the service and treatment that they received.
Pros: There are none
Cons: The receptionist
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