I went to TOAH for years. They were different when Dr. Rubenstein was there. Very caring and understanding, there for you and your pet. Not now. My dog went in to have a lump removed from his back leg and a teeth cleaning. I was told that the cleaning would be $100 since he was already under from another procedure. When I picked up my dog and looked at the invoice I was charges $160 for the cleaning. I then had to wait 20 min for someone to talk to me about the over charge and was told ""That's what it is, can""t do anything about it"" Then 5 days later the stitches can apart and now there is a hole in his incision. I took him in the following morning and they took care of it giving him 13 STAPLES were they originally put 5 stitches. The first repair looked like an intern stitched him...so loose and not tight and neat like the staples. Why couldn't they use staples the first time?!?!?! And then they had the nerve to charge me $174 for ""fixing"" the first repair. I'm DONE. \r
\r
It's true as others have stated, the front desk girls are rude.
more