My experience couldn't be more different than the negative ones mentioned earlier. First of all, I don't know why you would need to order a custom rug since this place has a huge selection; any minor design preferences would be nit-picking. We selected several rugs for our living and dining room and they were brought to our home to ""test drive"" without charge before we selected the perfect ones. The prices were slightly lower than other local places we looked at but the quality was undeniable, as noted by our friends who shopped elsewhere. I think people may not realize the time and painstaking detail that goes into a handcrafted imported product; it may take longer than expected but the results are worth it. We've had similar situations waiting for custom furniture to arrive and it was frustrating, but par for the course with such orders. We liked working directly with the owner and have been repeat customers.
Pros: friendly service, great selection, beautiful product
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