I was a recent ACI customer experiencing hardware issues above my ability to fix on my own. I took my computer to ACI and after an initial hardware diagnostics, my hunch was confirmed... a faulty power supply was in the process of also destroying (had destroyed) my motherboard. However, I believe ACI did not support the evidence of suppossed viruses they found AFTER fixing the hardware issues despite the agreement to present a list of found and removed software threats. They charged me for the scan and removal but could never duplicate the symptoms while I was present in the lab nor could they produce a list of the malicous software found and removed. Without this evidence, I can only assume this is a scam and would caution all customers from being convinced their issues are related to viruses. They charge a heavy fee for the scan and removal and if they are not forced to produce the evidence then this is a pretty good racket for them. You can read more about my experience on my web site at w-w-w-shawnkelshaw dot com
Cons: Don't listen to customer needs, sneaky, manipulative
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