Performance Solar Inc. installed my pool heater in Nov 2005. It performed well thru this spring, when the drain valve reducer cracked and started leaking. To repair the leak, a FAFCO flanged fitting that clamps into the coupling hose is needed. FAFCO refused to sell me this $5 part, stating I need to obtain it from the installer. The installer will not send me the part, wanting instead a $127 service call, for a 15 minute task to replace the piece. And, oh, they are scheduled two weeks out.
Cons: Extortionist Service Call Rate, No Repair Parts
more