I guess I have used Bridwell Automotive Center forever, about 20 years. They are reliable, friendly and knowledgeable. The only thing is that sometimes they let me know I have a problem in advance, before it really needs to be taken care of. I never feel pressured to fix it right there, but I don't necessarily need the up-sell.
They do have great customer service, and the quality is really good. When they fix something, they always do it well. I have always been pleased with their service. Just be upfront and ask about whether the repair can wait or if it needs to be done immediately and they will let you know.
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