We have been using Japanese Connection since 1992, and Kraig has been wonderful. He really works with us on what our car needs. I have never known him to try to sell us a service or part that was not needed. Sometimes when I go for an oil change he will notice things need replacement, but it always is necessary. He is not trying to rip anyone off.
At one point we brought our daughter's car to him after having it looked at somewhere else, and he told us that the repair did not actually need to be done and that the other mechanics were just trying to sell us something. I can really trust what he says, and trust is a big issue with mechanics.
His prices are extremely fair. At first they may seem high, but that is because he discloses the entire price upfront and does not tack on extra charges. When Kraig says it will cost something, it is always the full price.
Nancy Lafayette
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