I booked a stretch Escalade for my sister's bachelorette party. I knew it was prom season & Derby weekend so I called over a month in advance. They set me up and sent me a confirmation.
Day of I called to verify everything and woman who answered said ""yes everything looks great"". I said ""ok so we have the Escalade-etc."" She said"" let me check "" then put me on hold and came back to say ""Sorry that vehicle broke down last night & we have no other cars""
Which everyone in the industry knows our reservation got bumped for someone else paying a higher amount. Then the woman kept hanging up on me and wouldn't explain anything. So childish & unprofessional. We had to postpone the bachelorette party. I was furious.
Pros: got good reviews from some
Cons: you risk them overbooking
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