I went in for a Brazilian bikini wax. At $50 a pop, that's a bit expensive, but I figured they would do a good job. They were friendly on the phone and when I arrived; however, she took me into the room and instructed me that I should be on my stomach first. I asked ""You know, I'm here for a bikini wax, right?"" She didn't and had to reset everything for waxing.
She didn't wax correctly. The wax was too hot--I actually have burn marks! I've had many waxes, and the wax should be applied in the direction of the hair and then ripped out in the opposite direction. She seemed like she had no idea what she was doing. She applied it sideways and then ripped whichever way she chose and consequently, most of the hair didn't come out on the first try, so it took much longer than it should have and it was much more painful than it should be. When she finally asked if that was fine, it wasn't--there were errant hairs remaining, but I just wanted to get out of there as soon as possible.
Then there were the inappropriate comments. When i told her it was a Brazilian wax, she said ""well, you're going to enjoy this about as much as I am."" How do I respond to that--apologize for giving them money for a service they supposedly provide? Her comments during the waxing ranged from ""Why are you doing this--do you have a boyfriend? yes, well that's why..."" to ""Does your mother know you do this?"" Um... Excuse me?! None of your beeswax!!
If she's not comfortable performing the service or doesn't know how to do it correctly, then that's fine, but they shouldn't list it as a service that they offer.
They may provide fabulous massage therapy and/or other services, but I will never go back. I don't expect to be judged or ""disapproved of"" when I purchase a service.
Pros: friendly on the phone
Cons: inexperienced, disorganized
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