On April 18th, my wife and I went into Quirk Chevy in Braintree to buy a vehicle. Upon arrival we were shown a couple of cars and decided on a 2007 Saturn Vue. That day financing was rejected but on the 19th financing was finally accepted. We signed the appropriate forms for the loan agreement and so on and the sales agent, Tom Hunt, went to go get the title. But it soon was discovered there wasn’t one. We were told it would be a couple of days, but they still needed the title to my truck, which I handed over. The next day I got a call from the finance company looking for references, which I gave promptly and they were accepted. I then called the dealership every day for the next 4 days looking to see if the title had come in and was told by Tom that it would bee in within a week from that day. Curious I called the finance company and found out that the loan had been returned because they were missing information, and I might have to sign another agreement, which when presented with the news of this the dealership told me I would not have to. Exactly one week went by and the title finally came in, but upon every inquiry as to why it took so long they would not give me an answer, and then I was told I could not pick up the vehicle till Monday may 3rd because “service was closed” . All the while I was still driving my truck and was still paying insurance on it which was twice as much as the insurance I got for the Vue. Upon arrival to pick up the car we were presented with another contract that was “pre-dated” back to the 19th of April, and did not have the wrap-around warrantee we were given on the first contract. When we asked why we did not get the warrantee we were told that the finance company wouldn’t finance it. When we pressed the issue we were bullied and told by John in Finance, “look the payment is lower and given your situation isn’t that better?” Every attempt was stonewalled to get more info, and eventually were told by him, “Either take this or leave” Given our situation and the need for a 4 door vehicle to safely transport our daughter we signed it. The next day I called the finance company to see why they wouldn’t finance the loan and was told that the loan had been returned again. I was then advised by the representative to ask the dealership to set up a conference call with the local agent the dealership dealt with, when I did so the same “John” told me that they simply re-submitted the original loan application and that it would still be straitened out in a day or so. I then asked for the conference call and was told that “It would do no good” and that “There was no need to be calling the finance company at all.” And as of today, May 6th, still have no idea of the status of the loan. Also the agreement and the sales agent told me that the vehicle was a 6 cylinder, when in fact it is a 4 cylinder. Two weeks of stress, frustration, manipulation, degradation, lying and bullying, as well as financial harm have left me angered. I signed a contract, which was not upheld. I still have the original contract and the new one with the same date on them even though I did not have ownership of the vehicle until May 3rd.
Pros: none that i can think of
Cons: poor sales staff, bullies, bait and switch
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