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Bad customer service - Review by citysearch c | Bernardo Winery

Bernardo Winery

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Bad customer service 5/1/2010

The place is apparently under new management, i am guessing it won't be long before Rossi runs it into the ground. The Cafe Merlot is the only positive about the place. Our event coordinator should find another line of work, event coordination means that, phone calls and emails unreturned, services promised undelivered, and a whiny owner (pun intended) complaining about how much money he lost because of the deal he made, on the day of my daughters wedding. Keep looking- believe me the things you'll have to take care of yourself the day of your event, like being on your hands and knees cleaning bathrooms is not what you want. Classless owner, non existent wedding coordinator, and don't forget you'll be left keep everyone who is visiting the winery that day from helping themselves to your food and alcohol, another undelivered service promised as part of the contract. Unbelievably bad, Pros: beautiful grounds Cons: event staff is unprofessional, facilities are disgusting more
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