As a tenant, I have never seen such a poor management company. I have had to call them numerous times about rodents, leaks, etc. Nothing was urgent. Turns out they didn't notify the owners of the property of the problems as I found out after I tracked them down via a title search!!
Tthe excuse is always: Don Jr is not in right now. One of the managers there is the rudest person ever, he doesn't let you talk, takes over the conversation, and hangs up on you when you attempt to make your point across.
I am a pretty good tenant, I repair a lot myself, I only ask for help when I really need it. But their behavior prevents me from even calling when I need help. Not the type of landlord I want to have. Makes my life hell. Too bad, cause I really liked the house I lived in, but it wasn't worth the hassle.
Pros: their office is located in a nice little street, looks cute!
Cons: manage tenants by fear, not professional, in it for the $$$
more